Analyst, Commercial Services Administration

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.)

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Toyota’sCommercial Services Department is looking for a passionate and highly motivated Commercial Services Administration Analyst.

The primary responsibility of this role is to provide superior customer service to our dealers and the Field Sales Team. In this role, you will collect and process all loan payments and wholesale charges by their respective due date while reporting status to management.

Reporting to the Commercial Services Administration Supervisor, the person in this role will support the Commercial Services department's objective to be responsible for the daily activity of the wholesale dealer portfolio.

• Reviewing daily activities of the Commercial Services Portfolio to ensure systems accurately reflect all loans and charges.
• Ensuring suspense items and loan exceptions are researched and processed/resolved in a timely manner.
• Collecting and processing all payments related to dealer wholesale and commercial loans.
• Ensuring wires are processed to the dealers in accordance with policies and procedures and are completed in a timely manner.
• Obtaining approvals and maintaining appropriate documentation to file accordingly.
• Reporting heightened risks or unusual situations to management and appropriate parties.
• Responding to dealer questions via phone calls and shared inbox within department expectations.

• Bachelor’s degree in finance, business administration, or related fields, or 2+ years of related professional experience in banking or auto finance.
• Experience in process improvement, report creation, and ad hoc projects that add value to the department and/or company.
• Strong attention to detail, problem-solving, and task management skills, with the ability to maintain accuracy, focus, and composure in fast-paced, high-volume environments.
• Strong professionalism and communication skills, both verbal and written.
• Ability to have good follow-through on requests for information/support with strong time management.
• Know when to escal… issues and can clearly explain situations and provide recommendations to management in a timely fashion.

• Previous experience with Data Scan / On-Site systems such as Wholesale Intelligence (WI) and Audit Intelligence (AI).
• Intermediate to advanced proficiency in Microsoft Office Suite with a…