National Manager, Fraud Prevention

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

We do not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.)

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Toyota’s Fraud department is looking for a passionate and highly National Manager, Fraud Prevention.

Develop, own, and continuously evolve Toyota Financial Services enterprise fraud prevention strategy, ensuring alignment with business growth, customer experience, and risk appetite objectives. Lead the design and deployment of fraud prevention strategies, including detection models, and emerging technology solutions (e.g., machine learning, behavioral analytics, identity verification tools) to proactively identify and mitigate fraud risk. Monitor fraud trends, emerging typologies, and industry benchmarks across auto finance and banking to anticipate threats and adjust strategy accordingly.

Partner with Credit Risk, Sales Operations, Customer Service, Digital, and Product teams to embed fraud controls throughout the customer and dealer lifecycle. Establish key risk indicators (KRIs) and fraud loss metrics; report performance and emerging risks to senior leadership and governance committees. Own the fraud prevention budget, staffing model, and technology roadmap. Direct all fraud investigation operations across TMCC and TFSB portfolios, including application fraud, identity theft, account takeover, synthetic identity fraud, dealer fraud, and first-party fraud.

Oversee case management processes to ensure timely, thorough, and consistent investigation outcomes. Establish investigative standards, escalation protocols, and quality assurance processes to ensure investigative integrity and regulatory defensibility. Coordinate with law enforcement, external fraud consortiums, and industry partners as appropriate. Ensure investigative findings inform and strengthen fraud prevention strategy and control design (closed-loop feedback). Manage restitution, recovery, and loss mitigation efforts related to confirmed fraud cases.

Build, lead, and develop a high-performing team of fraud strategy analysts, and investigators. Serve as a key advisor to executive leadership and risk committees on fraud and financial crimes risk posture. Represent TFS in industry forums, regulatory discussions, and fraud information-sharing organizations.

Bachelor’s degree. 10+ years of progressive, relevant professional experience in fraud prevention, fraud investigations, and/or financial crimes compliance, ideally within auto finance, banking, or consumer lending. Demonstrated subject matter expertise in fraud prevention…