Credit & Collection Analyst

Requisition
12399
-Posted
09/17/2026

- Optimum Media Operations

- News & Advertising

- USA.TX.Plano-Granite Pkwy

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Credit & Collection Analyst is responsible for performing the daily Credit/Collections functions, including reviewing customer credit information and managing accounts to stay within credit terms/limits to effectively mitigate risk. This role is also responsible for dispute resolution and reconciliation of customer accounts, in addition to preparing related reports. This role reports directly to the Credit and Collections Manager.

• Maintain aging at an acceptable level in line with company objectives by following corporate credit policies.
• Monitor credit queue and review and approve orders timely.
• Take the lead in collections of an assigned portfolio by contacting customers to ensure prompt payment of all invoices.
• Updating management of past due accounts by providing specific updates for each customer over 120 days delinquent.
• Maintain strong effective working relationships with Sales and Operations teams for timely resolution of billing issues that would result in not collecting payment.
• Actively participates in risk management activities in partnership with Credit and Collections leadership.
• Maintain accurate customer files, including relevant contacts/phones/addresses.
• Process accounts with an outside collection agency, if needed.
• Recommend action on delinquent accounts by analyzing payment practices of client.
• Recommend credit limit adjustments by evaluating customer records, activity, and payment history.
• Account reconciliation, verify the accuracy of charges, the accuracy of cash application and correct account/statement errors.
• Prepare special reports by collecting, analyzing, and summarizing account information and trends.
• Maintain customer confidence by keeping the information confidential.
• Assist in projects and audits as needed.

• At least two (2) years of experience working in credit and collections, with experience in B2B
• Bachelor’s degree in finance, Accounting, or related field preferred
• NACM certification preferred
• Team-oriented, problem solver who takes ownership of their work
• Excellent verbal and written communication skills
• Personable and positive demeanor with the ability to interact professionally with all levels
• Other accounting duties may be assigned, based on business requirements
• Compliance programs/systems/software
• Organizational skills, with ability to manage competing priorities
• Strong computer skills including Microsoft Excel and Word

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:
Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger…