Permit Technician

Overview

SERVE At the City of Plano, our values make us who we are and guide us as we SERVE our city.

As a member of the Building Inspections Department, this role is Permit Technician I. You will serve as the initial point of contact for customers and help maintain the accuracy and integrity of the City’s building permitting process. Permit Technicians rotate responsibilities to support daily operations, including managing departmental phone inquiries, reviewing permit documentation submitted via email, providing feedback or corrections as needed, forwarding complete submittals to the next stage of plan review, and delivering counter service to walk-in customers.

This position is ideal for candidates who enjoy customer service, value organization and accuracy, and thrive in a fast-paced, team-oriented environment.

The City of Plano is seeking dependable and detail-oriented individuals to join the Building Inspections Department as Permit Technician I. In this role, you will serve as the initial point of contact for customers and help maintain the accuracy and integrity of the City’s building permitting process.

• Assist contractors and citizens with requests for information regarding department procedures and City ordinances; provide assistance with public information requests.
• Process basic permit applications; issue permits and collect fees; print completed permits and notify customers of permit status; enter data into the computer system.
• Assist with administrative duties including, but not limited to, data entry, filing, answering the telephone, and cash reconciliation.
• Determine appropriate fees for permits and contractor registration.
• Receive telephone requests, research requests and inquiries, and assist with resolving inquiries.
• Provide administrative support to the work unit.
• Regular and consistent attendance for the assigned work schedule is essential.

• Knowledge
  :
  City building codes and ordinances; methods and procedures used in the collection and reporting of cash assets; data entry policies and procedures; record formats; how to organize data using appropriate software; office procedures and policies.
• Skill
  :
  Communicating clearly both verbally and in writing; completing arithmetic calculations using basic mathematical formulas.
• Education
  :
  High school diploma or GED equivalent.
• Experience
  :
  One (1) year of customer services experience preferred.
• Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
• Licenses and Certifications
  :
  None.

The target hourly rate for this position is $19.75 - $21.58, depending on qualifications.

• Work for a nationally recognized IAS-accredited department
• International Code Council Training available
• Comprehensive medical, dental, and vision plans
• Membership in the Texas Municipal Retirement System (TMRS), with City matching contributions 2:1 upon retirement
• Enrollment in the Retirement Security Plan (RSP), fully funded by the City
• Up to three weeks of paid vacation
• Up to three weeks of paid sick leave per year
• Nine paid holidays
• Tuition Assistance
• Free Library Card
• Free recreation center membership
• And more benefits available

This is the entry-level classification in the Permit Technician series. The incumbent follows routine procedures and guidelines in the application of prescribed duties and works under close supervision with work frequently reviewed by a superior. This classification is distinguished from the Permit Technician II in that the latter performs more complex technical duties requiring a higher level of knowledge and skill.

The following statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties and skills which may be required.

• Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

The incumbent reviews basic permit applications and ensures compliance with departmental policies and procedures; determines appropriate permit fees, priorities, and responds to inquiries.

Equal Employment Opportunity
Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.

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