Patient Access Services Supervisor

Patient Access Services Supervisor

Bring your passion to Texas Health so we are Better + Together

Work location:

Texas Health Prosper 1970 W. University Dr. Prosper, TX 75078

Work hours:

Full Time - Days - 8am - 4:30pm - 40 hours/week. Weekend rotation every other month

• The Patient Access Supervisor is a key member of the Patient Access Services team.
• Fast-paced environment that requires quick thinking when dealing with emergency situations.
• Team-oriented work environment with expanded resources from other Patient Access areas.

• High School Diploma or Equivalent required
• Associate degree preferred
• 3 years of related work experience required
• CHAA - Certified Healthcare Access Associate preferred upon hire
• CHAM - Certified Healthcare Access Manager preferred upon hire
• CPI - Crisis Prevention Intervention Training within 90 days required and maintained annually

• Supervise employees assigned and act as a resource for assigned employees within the department.
• Review patient account errors and denials that pertain to the Insurance Verification's Department.
• Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
• Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
• Maintain appropriate work schedules, ensures adequate staffing, and takes weekend calls as needed.
• Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Completes other duties as assigned.

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Since 1991, Texas Health Presbyterian Hospital Plano has served the communities of Plano, Frisco, Carrollton, Addison, Richardson, and McKinney. As a 386-bed, full-service hospital, we're proud to deliver exceptional care to North Texans through advanced technology and a dedicated team.

We offer a range of specialties, including emergency medicine and trauma, cardiology, neurosurgery and spine care, orthopedics, women's services, adult and adolescent behavioral health, and critical care. Our hospital also provides state-of-the-art surgical services supported by leading technology and clinical expertise.

Texas Health Plano is a Level II Trauma Facility and the only health care provider in Collin County with Level IV NICU and Level IV Maternal Facility designations. We are also a DNV-certified Comprehensive Stroke Center and Primary Heart Attack Center accredited by The Joint Commission in Hip and Knee Replacement.

We're proud to be a four-time Magnet-designated hospital. Our team members enjoy outstanding benefits, including an on-site childcare center designed to support working parents.

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment