Front Desk Staff

Front Desk Coordinator / Patient Services Representative Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and staff within the department. This role is responsible for delivering a welcoming, professional experience while supporting administrative, scheduling, and patient registration functions to ensure efficient departmental operations.

• Greet and assist patients, visitors, and staff in a courteous and professional manner
• Check patients in/out and verify demographic and insurance information
• Schedule, confirm, and adjust appointments as needed
• Answer and direct incoming phone calls
• Maintain accurate patient records within the electronic medical record (EMR) system
• Collect required documentation and obtain necessary forms/signatures
• Coordinate communication between patients and clinical staff
• Ensure patient privacy and confidentiality at all times
• Provide exceptional customer service while managing multiple priorities

• High school diploma or equivalent
• Prior customer service or administrative experience
• Strong communication and interpersonal skills
• Basic computer proficiency
  
  Ability to maintain professionalism in a fast-paced environment
• Strong attention to detail and organizational skills