DME Technician

About the Role:

As a DME Technician, you will play a crucial role in ensuring that patients receive the durable medical equipment they need for their recovery and daily living. Your primary responsibility will be to assess patient needs, provide equipment recommendations, and ensure proper fitting and usage of the equipment. You will also be responsible for maintaining inventory, conducting equipment repairs, and providing exceptional customer service to both patients and healthcare providers.

This position requires a strong understanding of medical equipment and the ability to educate patients on its use. The position maintains/oversees clean and well-stocked DME inventory areas. Position may assist in obtaining pre-certification and authorization of products. Ultimately, your work will directly impact the quality of life for patients, making it a rewarding and essential role in the healthcare continuum.

• Patient Care and Counseling:
Provide education to patients on the application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.

• Perform patient scheduling for custom products, education, order processing, delivery and call backs.

• Ensure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures and compliance guidelines. Follow procedures to minimize insurance denials and maximize revenues (pre-authorization for designated items and all Work Comp, PRP for patient's responsibility).

• Provides excellent customer service to patients by listening and appropriately serving patients.

• Contributes to an overall positive work atmosphere through actions and attitude.

• Relays relevant information to the appropriate internal staff.

• Assists physician/physician assistant with documenting and insuring that all services ordered are coded in the E.H.R. and/or on patient superbill.

• Participates in office meetings and educational activities.

• Maintains work area in neat and orderly manner.

• Complies with HIPAA procedures.

• Other duties as assigned.

• All employees have a responsibility to comply with our organization's policies and procedures, code of conduct.

Minimum Qualifications:

• High school diploma or equivalent.
• Certification as a DME Technician or relevant experience in the healthcare field.
• Basic knowledge of medical equipment and its applications.

Preferred Qualifications:

• Experience in a retail or healthcare setting.
• Knowledge of insurance billing and reimbursement processes.

Responsibilities:

• Assess patient needs for durable medical equipment and provide appropriate recommendations.
• Fit and instruct patients on the proper use of medical equipment, ensuring comfort and safety.
• Maintain accurate inventory records and manage equipment repairs and maintenance.
• Collaborate with healthcare providers to ensure seamless delivery and setup of equipment.
• Provide exceptional customer service, addressing any patient inquiries or concerns promptly.

Supervisory Responsibilities: None.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret insurance co-pays and deductibles.

Reasoning Ability: Ability to apply…