Patient Logistics Specialist

Introduction

Do you want to join an organization that invests in you as a Patient Logistics Specialist? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Medical City Plano offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Gather initial information required to open new case/calls and prepare clinical information/packets to provide to the clinicians for assessment and next steps in advancing patient care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinate information to support patient disposition and admissions to appropriate unit/facility.
• Maintain an active inventory of bed availability within the community for non‑HCA bed placements and admissions.
• Accept, track and facilitate hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests.
• Assist in scheduling and prioritizing discharge transports and support the Patient Logistics Center by ensuring rapid response to requests for services (where applicable).

What qualifications you will need:

• Associate degree or higher preferred.
• Preference for experience in an acute care setting (e.g., Hospital Unit Secretary) and highly preferred experience in an ED.
• Preference for an understanding of how patient populations move through a hospital setting and healthcare organizations.
• Preference for experience in Behavioral Health (e.g., Behavioral Health Tech).
• Good verbal and written communication skills.
• Good organizational skills and ability to manage multiple tasks.
• Proficiency and understanding of medical terminology.

• 12‑hour shifts – required.
• Flexibility in scheduling – required.
• Rotating weekends – required.
• Holiday shifts – required.

Must live within 60 miles of a Patient Logistics Center Facility – PLC locations include Richmond, VA 23225;
Jacksonville, FL 32216;
Tamarac, FL 33321;
Plano, TX 75075; or Denver, CO 80237 – required.

We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.