Patient Services Specialist 2

Baylor Scott & White Health -  - Responsibilities:
Assist patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries.;
Arranges follow-up visits and referral appointments.;
Registers patients by collecting and verifying insurance information.;
Verifies patient demographics and enters changes into the computer system.;
Directs patients to appropriate waiting areas.;
Accepts payments for physician or clinic services following guidelines.;
Posts payments and enters charges using appropriate codes.;
Generates daily payment reports.;
Verifies cash drawer against the report.;
Provides accurate patient, medical, financial, or procedural information to patients or approved entities.;
Discusses financial arrangements with patients, as requested.;
Responds to routine escalated inquiries concerning services, hours of operation, etc.;
Ensures any patient complaints are handled appropriately.;
Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests.;
Retrieves, transports, sorts, and files medical records.;
Copies medical records charts for patient transfers and referrals as requested.;
Helps in training, mentoring and providing help to junior staff as requested.