Epic Customer Engagement Specialist II - THCDS

Epic Customer Engagement Specialist II

Epic Customer Engagement Specialist II – Texas Health Center for Diagnostics and Surgery Bring your passion to Texas Health so we are Better + Together
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* Work location:

Texas Health Center for Diagnostics 6020 West Parker Road Plano TX 75093

Work hours:

Full Time Days (Monday – Friday, 7:00am-4:00pm) for 40 hrs/week. Texas Health Center for Diagnostics and Surgery highlights:
Supportive and transparent leadership Hospital based role working directly with physicians, LIPs, and other clinical staff providing training & support Inclusive, safe and supportive team environment

Qualifications Here's What You Need Education H.S. Diploma or Equivalent (Required) And Associate's Degree In Computer Science, Information Technology, Business, Healthcare, or relevant field. Nursing degree preferred. 2 Years Relevant IS/healthcare related experience in lieu of a degree. (Required) And Bachelor's Degree In Computer Science, Information Technology, Business, Healthcare, or relevant field. Nursing degree preferred. (Preferred) Experience 5 Years Relevant IS/healthcare related experience required with no degree.

(Required) or 5 Years Relevant IS/healthcare related experience required with an Associate's degree. (Required) or 1 Years Relevant IS/healthcare related experience required with a Bachelor's degree. (Required) and 2 Years Experience using and/or supporting an electronic health record (EPIC). (Highly Preferred) Licenses and Certifications Epic Certification (Preferred) What You Will Do Customer Engagement provides end user support to Physicians and Clinicians for all clinical applications including the core clinical centerpiece (Electronic Health Records, "EHR").

Provide instructor led training to newly credentialed physicians, anesthesiologists, and allied health professionals. Provide at the elbow training to all Care Connect (Epic) users by providing answers to questions during rounding or in response to specific requests. Provide topical training to fill in knowledge gaps. Facilitate understanding of both clinical and technical aspects of Care Connect. Review ongoing Care Connect changes with customers and discusses impacts to their workflows during rounding, meetings, small group or one on one interactions.

Educate end users on impact of new version release upgrades and interim updates. Develop supplemental training tools for customers such as tip sheets, pocket guides, PowerPoint presentations, email communications, and flyers. Provide optimization of Care Connect by observing customer usage through rounding or other methodologies and works with individuals or small groups to promote best practice usage of Care Connect to obtain higher levels of access, quality, efficiency and safety.

Follow up initial training with individual optimization - setting up system lists, reports, order set favorites and defaults, note documentation, and order preferences per provider specialty. Works with special interest groups or specified departments to coordinate clinical and technical workflows. Provide support by understanding and articulating Care Connect modules, activities, and workflows to end users. Troubleshoot problems or questions from end users to provide education and solutions.

Adhere to THR and ITS policies, procedures, and standards with minimal supervision. Offer fresh insights to help others overcome mental blocks and think creatively. Challenge others to think through implications, generate possibilities, and develop solutions. Consider the ideas, needs and suggestions of team members. Prioritize work appropriately, carrying out assignments with the appropriate level of direction and completing tasks within deadlines.

Additional perks of being a Texas Health Customer Engagement Specialist Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits. Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. Strong Unit Based Council (UBC). A supportive, team environment with outstanding opportunities for growth.

Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to recruitment.

Primary

Location:

Plano Job:
Information Services or Technology Organization:
Texas Health Resources 612

E. Lamar TX 76011