Director, Pharmacy Integration and Account Management

Director, Pharmacy Integration and Account Management is responsible for the integration of CHC Supply Trust members, including onboarding new members, workflow, contract integration, compliance, education, and competency regarding various CHC Supply Trust Clinical Initiatives. The role also manages relationships with assigned member hospitals, develops programs to optimize the GPO portfolio, and communicates performance contract programs and initiatives to member facilities and CHC staff.

• Member Integration:
  Oversee the onboarding process for new members, including workflow, contract integration, compliance, education, and competency regarding various Clinical Initiatives.
• Account Management:
  Build and manage strong relationships with assigned member facilities, serving as a dedicated point of contact for inquiries and support, proactively identifying member needs, and developing customized solutions to optimize their use of the CHC Supply Trust portfolio.
• Program Development:
  Create programs to assist both new and existing members in maximizing the benefits of the GPO portfolio.
• Communication &
  
  Education:
  
  Effectively communicate various performance contract programs and CHC Supply Trust initiatives to member facilities and other CHC staff through various channels.

• Establish and maintain a unit work environment that reflects performance improvement and customer service program consistent with the Corporation’s Mission Statement.
• Support integration of Pharmacy Clinical Services with CHC Supply Trust members to ensure that Pharmacy Services are well aligned and optimize all components of the program.
• Develop appropriate clinical material for member alignment to our GPO portfolio.
• Act as liaison to 340B facilities and facilitate opportunities for member interaction and networking regarding pharmacy programs.
• Analyze clinical and contracting opportunities and develop implementation plans for facilities.
• Help facilities meet clinical and contract compliance goals.
• Assist members with clinical knowledge, clinical reference for pharmacy programs, and dissemination of relevant clinical programs and information to facilities.
• Present appropriate tools, reports, and materials to facility leadership regarding Pharmacy Services, onboarding to Health Trust membership, and implementation of contracting and clinical programs.
• Develop tools and communications for new members to orient them to Health Trust and achieve rapid compliance with contractual products.
• Monitor, record, analyze, and report on activities, trends, results, and recommendations for clinical initiatives and other pharmacy initiatives.
• Monitor member compliance with negotiated contract terms and conditions.
• Maintain relationships with staff and facilities to serve as a clinical and/or operational resource, when needed.
• Perform other tasks and duties as assigned in an efficient, effective, and cost‑conscious manner, complying with all CHC policies, procedures, and regulations.
• Exhibit quality service behaviors to meet and/or exceed the needs of departmental customers, co‑workers, and others as a representative of CHC Supply Trust.
• Uphold and support the company’s mission, vision, goals, and objectives.

• Bachelor of Science in Pharmacy, Doctorate of Pharmacy – Pharmacy Residency (PGY1 & PGY2) training preferred.

• Active Pharmacy Licensure in any state.

• More than 7 years of relevant work experience preferred (Pharmacy Supply Chain ideal).
• Acute care facility managerial/director experience; experience with multi‑facility/IDN clinical/contracting initiative creation and implementation.
• Pertinent clinical training or appropriate GPO experience may be substituted.
• Requires travel to facility locations and occasional irregular hours.

• Excellent analytical and financial skills.
• Demonstrated success in managing/directing a pharmacy program within an acute care facility, clinic‑managed care organization, or GPO, including successful initiative implementation in a multi‑facility environment.
• Clinical knowledge across a wide range of therapeutic categories (infectious disease,…