Regional Director of Regulatory & Quality Services (Corporate

Regional Director Of Regulatory & Quality Services

Community Hospital Corporation (CHC), recently recognized as a 2026 Dallas Morning News Top Workplace and named to Becker's list of 165 Top Places to Work in Healthcare, is seeking a Regional Director of Regulatory & Quality Services.

Based out of our beautiful corporate headquarters in Plano, this leadership role offers an outstanding work environment and a vibrant company culture. At CHC, our team enjoys comprehensive benefits, including paid fitness memberships, tuition reimbursement, a generous PTO allowance and free covered parking.

Under the supervision of the VP, Clinical & Quality Services, the Regional Director of Regulatory & Quality Services responsibilities will be:

• Supports quality, efficient, safe, and regulatory compliant healthcare services.
• Serves as the primary oversight of facility Quality, Regulatory Preparedness, and Excellence in hospitals
• Oversees and serves as team lead for regulatory preparation and mock surveys for STAC facilities related to TJC, CMS, CAH CMS, CIHQ, DNV, and HFAP.
• Assists hospitals with post-survey action plans, including triennial, state, and mock surveys.
• Conducts and arranges post mock survey 60-90 day validation surveys.
• Presents mock survey findings to the hospitals Governing Board - 90 days post survey.
• Provides information to the QSR subcommittee of the CHC Board of Trustees quarterly and presents the data as requested and directed.
• Serves as Quality Representative during Operations Assessments.
• Assists in providing support to field CNO's, Nursing Directors, Quality and Case Management Leaders in their daily operations, quality initiatives, constituent engagement/satisfaction, patient safety, productivity management, and direction of clinical/quality services.
• Along with VP of Clinical and Regulatory Support, develops and monitors the facility quality scorecards. Reports this quarterly in the MOR reviews.
• Provides leadership support and is a resource for quality and performance improvement at CHC facilities.
• Develops and maintains mock survey master yearly schedule (with approval by VP Clinical Services), each facility's schedule with surveyor assignment, and coordinates the final report writing.
• Maintains constituent satisfaction process, including patient engagement, physician engagement, and the culture of safety surveys. Assists facilities in developing processes to address identified issues.
• Researches answers to regulatory questions or seeks other expert advice when unable to discern difficult regulatory questions.
• Identifies and effectively promotes the resolution of difficult operational and clinical care issues.
• Provide support to facility CEO's and CFO's as requested
• Provides leadership education, direction and support to facility Nursing and Quality leaders.
• May occasionally serve in short-term interim executive CHC field based roles as requested by the VP Clinical Services.

Other General and Related Duties

• Performs miscellaneous duties as assigned
• May oversee PRN employees involved in mock surveys, regulatory preparedness, patient safety initiatives, and constituent satisfaction initiatives (patient, physician, and employee engagement).
• Supports and applies CHC's core values of Respect, Integrity, Stewardship and Excellence in the performance of job functions.
• Upholds and supports the company's mission, vision, goals, and objectives
• Complies with CHC policies and procedures as they relate to the performance of job functions.
• Is actively committed to quality of patient care, treatment, and services. Measures and reports quality results to hospital and corporate teams. Fosters continuous quality improvement. Participates in corporate-wide and hospital-based performance improvement activities.
• Is actively committed to providing excellent customer service.
• Strives to meet or exceed expectations/satisfaction in the performance of job functions.
• Is actively committed to meeting and/or exceeding physician expectations/satisfaction in the performance of job functions.
• Retains all regulatory related hospital accreditations, licensures and designations in good standing. Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.