Patient Access Specialist (Seasonal Contract-to-Hire

Who We Are:

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, Smith Rx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity:
Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage:
We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together:
The success of Smith Rx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

As a Patient Access Specialist I, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members’ advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and in a timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies. This is a seasonal contract position, with opportunities for full-time conversion after 6 months based on performance and business need.

• Educate patient members about their pharmacy benefits and help them source medications they need through various programs.
• Assist members, providers and pharmacies via Outbound phone calls, email, and other appropriate communication channels
• Conduct outbound calls and assist patient members with enrollment in drug savings Programs
• Coordinate with patient members, physicians, and pharmacies with enrollment into Cost Savings programs
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting quality requirements, and ensuring an outstanding experience for our patients
• Maintain detailed documentation and follow-up of each call
• Provide empathetic support to patients by phone, email, and other channels
• Have a patient-centric mindset and a high sense of urgency to solve requests
• Proven ability to effectively manage a caseload and prioritize tasks for multiple cases simultaneously

• Candidates must be based locally in Plano, TX.
• Potential to work from home four days per week based on performance, after 4 weeks of onsite onboarding
• Requires 100% attendance during training period
• High School diploma or GED or equivalent required
• Minimum 2 year(s) of healthcare or pharmacy experience in customer service/ support
• Customer support or call center experience is preferred
• Proficiency in Windows PC, MS Office required
• Excellent verbal and written communication skills, including the ability to present complex information clearly to patient, pharmacies, and providers
• Self-starter with the ability to multitask, prioritize and manage time effectively
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
• High degree of empathy and passion for helping…