Bilingual Reproductive Health Assistant

Overview

The Reproductive Health Assistant (RHA) is an essential part of the healthcare team providing comprehensive health education and direct patient care, demonstrating a positive, cooperative manner, and a willingness to assist team members when needed. RHA’s perform high-quality, responsive, and efficient patient care delivery in a clean, safe and comfortable health center. The RHA has significant impact on the patient experience and is expected to view services through the patient’s eyes to serve patients promptly, completely and in a friendly manner.

Understands and complies with organization and health center protocols, policies and procedures. In addition, follows organization risk management and safety procedures. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service, and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

• Performs a variety of responsibilities in direct patient care including but not limited to: greeting patients promptly and in a welcoming manner, providing high quality care, interviews patients and obtain medical history information, provides education to patients regarding the purpose of their visit, performs patient check-in and check-out, accurately updates patient charts, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with patient discharge instructions.
• Practices a patient-focused approach to healthcare as demonstrated by interactions showing respect, knowledge, responsibility, compassion, and access to care.
• Provides comprehensive education, accurate information and answers questions objectively about medical services offered at the affiliate including but not limited to, birth control, sexually transmitted infections, gender affirming care and pregnancy in a caring, non-biased, non-judgmental and non-directive manner.
• Provides pregnancy options counseling in a comprehensive, non-directive, and non-coercive manner. Ensures that a patient having a pregnancy test is educated on all options.
• Provides and explains Patient Education Sheets, and Informed Consent Forms to patients to ensure understanding of materials and services and ensures that patients with limited English proficiency receive information in the language which they best understand.
• Maintains medical supplies inventory including inventorying stock, placing orders, and verifying receipt.
• Accurately takes and records patients’ demographic information, vital signs, and medical history. Obtains a medical history by asking patients questions about their medical conditions, medications and allergies. Records any findings into the patient charts and alerts the physician and/or clinician of the results.
• Performs blood draws (venipuncture) and intramuscular (IM) injections.
• May train less experienced Heath Center team members in job functions/duties/protocols.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Verifies and completes requests for medical records per policy.
• Maintains equipment operating by following operating instructions, troubleshooting breakdowns, performing preventive maintenance, and initiating repair requests.
• Reviews consent form with patient and obtains informed consent for services, and procedures. Obtains informed consent from patients prior to the delivery of services per organization protocols.
• Supports the clinician by performing lab testing and vital signs appropriate to the patient and notifying the clinician of special concerns pertinent to the visit.
• Reviews test results with patients and when appropriate, educates patients with abnormal results regarding the nature of the problem, method and treatments prescribed, and instructions and information about proper follow-up, including referral to appropriate medical, financial, and social service resources when necessary.
• Consistently…