Ops Associate

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

We are seeking a proactive and versatile People Operations Associate to support and handle a broad range of HR functions including onboarding, employee relations, benefits administration, worker's comp, compliance, and HR policy implementation. This position is on-site at our corporate office in Plano, TX.

• Complete I-9 and E-Verify for all new hires.
• Assist employees with enrollments, changes, and inquiries, and ensure compliance with plan requirements.
• Support Compliance department with any crossover needs between HR and Compliance.
• Handle employee relations matters: investigate concerns, mediate conflicts, provide guidance on policies, conduct performance improvement discussions, and manage disciplinary processes.
• Support performance management cycles, including goal setting, reviews, feedback sessions, and development planning.
• Maintain accurate employee records in HRIS systems, process payroll changes, promotions, transfers, and terminations.
• Conduct exit interviews, analyze turnover trends, and recommend retention strategies.
• Ensure compliance with federal, state, and local employment laws (FMLA, ADA, EEOC, wage/hour, etc.), update policies as needed and assist with audits and reporting.
• Assist with employee training and development initiatives, including tracking completion and coordinating sessions.
• Partner with managers on HR-related matters, provide coaching on people practices, and contribute to organizational culture and engagement efforts.
• Support special projects such as compensation reviews, policy updates, or HR process improvements.

• Competitive pay
• Medical, dental, vision benefits
• 401(k) with employer match
• PTO
• Sick time
• Paid company holidays
• Annual performance bonus

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (or equivalent experience).
• 1+ years of HR experience.
• Knowledge of U.S. employment laws and regulations (additional state-specific knowledge a plus).
• Proficiency with HRIS platforms (Paylocity preferred)
• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred
• Attentive to details and ability to work in a high growth environment