Leaves Administration Specialist

Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism;

possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to

changing priorities.

* Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service

* Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies

* Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves

* Provide employees/managers with information and assistance regarding potential leaves

* Produce and track all required documentation

* Assess, adjudicate, and track all FMLA claims and available time

* Coordinate leaves with Short Term Disability Vendor and Workers' Compensation Claims Teams to properly administer concurrent leaves

* Update employee records in the HR/Payroll system as appropriate

* Escalate issues to the proper management resource as appropriate

* Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements

* Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management

* Consult with clients on best practices and policy reviews for compliance

* Support new client onboarding process

* Assist with client projects as needed

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