Leaves Administration Specialist - Bilingual

We are looking for a Leave Administration Specialist to provide excellent customer service to employees regarding all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
• Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
• Provide employees/managers with information and assistance regarding potential leaves
• Produce and track all required documentation
• Assess, adjudicate, and track all FMLA claims and available time
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
• Update employee records in the HR/Payroll system as appropriate
• Escalate issues to the proper management resource as appropriate
• Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
• Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
• Consult with clients on best practices and policy reviews for compliance
• Support new client onboarding process
• Assist with client projects as needed

• BILINGUAL REQUIRED - Spanish Speaking
• A Bachelor’s Degree is required
• Four or more years of professional experience in absence management is preferred;
  Customer Service experience is preferred
• Knowledge of FMLA, State Leave regulations and requirements and ADA is required
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
• Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
• Legal right to work in the United States

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.