Human Resources Advisor

The Human Resources Advisor (HRA) provides a broad range of employee relations guidance, working as part of a proactive, consultative and responsive Human Resources (HR) team. This position delivers expert, balanced, business‑ and team member‑focused HR solutions and recommendations on a variety of employee relations topics, including team member relations, retention, performance management and HR policies. The HRA collaborates with managers to ensure HR initiatives are directly aligned with business goals and opportunities, and contributes to the company’s People‑Service‑Profit (PSP) philosophy by analyzing data to identify key people trends.

This is a hybrid position located in Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the Fed Ex campus location several times per week.

• Determine the appropriate course of action and next steps to team member inquiries, informal and formal complaints, and third‑party action.
• Facilitate communication among team members and/or management by providing guidance and consultation regarding problem‑solving, dispute resolution, policy and procedural clarification, regulatory compliance, litigation avoidance and strive to resolve internal conflict through appropriate conflict management and mediation techniques.
• Perform thorough investigations by gathering and analyzing data, conducting interviews, and capturing all facts related to assigned complaints, charges or identified issues; maintain organized files and accurate records, including in‑depth investigation notes, supporting documentation, summaries and rationale for recommendation.
• Provide effective ADA case management, including document management, team member and management interaction and consultation, timely data management, and balancing the needs of the team member and the business in job‑related accommodation.

• Advise and educate managers on proper use of performance management and the performance counseling process, emphasizing consistency, situational leadership, process management, effective communication and coaching.
• Analyze critical HR metrics and data in conjunction with business performance data to identify areas impacting the business. Collaborate with the business leader to conduct root‑cause analysis for improvement, build and implement solutions, and evaluate results.
• Partner with managers to educate and advise on Human Resources policies and processes, ensuring consistent application and alignment with business and organizational goals. Support company and local retention initiatives based on analysis of HR‑related metrics and business impact. Work with managers on root‑cause analysis and advise on possible solutions or ideas.
• Provide a proactive approach to work and problem solving, including the ability to identify and deal with issues as they occur.
• Build and maintain relationships by earning trust, building credibility, and demonstrating a high level of personal integrity, ethics and confidentiality.
• Understand issue ownership and consult and provide education and information to key decision‑makers, challenging tactfully and diplomatically when needed.
• Be an enthusiastic team player with a strong drive to create a positive work environment.
• Act in a solutions‑oriented manner, using available resources, experience and creativity to provide multiple solutions that balance business needs with care for team members.

• Promote and manage implementation/completion of corporate‑driven HR programs and initiatives.
• Make recommendations for process and practice improvements as part of the QDM process.
• Appreciate and advocate for diversity in the workplace, treating everyone in accordance with our People‑Service‑Profit culture.
• Conduct presentations and facilitate training on HR‑related topics.
• Participate in special projects as assigned.
• Perform all other duties as needed or required.

• Bachelor’s Degree or equivalent experience.
• 5+ years’ experience in Human Resources with advisor‑level responsibility.
• Excellent…