Senior People Business Partner

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Ericsson is seeking a Senior People Business Partner to join the People team for Cloud Software & Services (CSS) Americas, based in Plano, TX. Reporting to the Head of People, CSS Americas, this experienced role focuses on field service and industrial relations, union-related matters, employment law compliance across North America, and core People Business Partner responsibilities. Your work will directly influence organizational effectiveness and business outcomes in a fast-paced, collaborative environment.

• Serve as a trusted advisor to people leaders, providing consultation, coaching, guidance, and data-driven insights to improve organizational effectiveness and results
• Align people strategy with business priorities by helping leaders build capabilities, behaviors, structures, and processes that drive performance
• Advise on employee relations, union matters, employment laws, and employee life cycle processes, ensuring consistent and compliant application of policies and collective bargaining agreements
• Proactively manage complex employee matters, labor relations, workplace investigations, and employment-related risks through clear guidelines and fair, documented resolutions
• Collaborate across the People function — including Total Rewards, Talent Management, Talent Acquisition, and Learning & Development — to deliver integrated solutions
• Support collective bargaining readiness by partnering with Legal, Operations, Finance, and People partners on planning and negotiation preparation
• Support high-volume recruiting plans, off‑site recruiting events, leadership meetings, and university job fairs as needed
• Use AI-enabled tools and people analytics to streamline work, improve decisions, identify trends, and enhance the impact of People-related solutions
• Travel approximately 25–30% across North America (US and Canada) for union bargaining, leadership meetings, regional office visits, and recruiting events

• Preferably 15+ years of HR experience;
  Bachelor’s degree in Human Resources, Business, or related field required;
  Master’s degree and PHR or equivalent certification preferred
• Seasoned HR Business Partner experience with increasing scope, ideally in a matrixed, geographically dispersed, or high-volume environment
• Required experience in unionized settings, including advising on union matters, applying collective bargaining agreements, and managing labor relations; negotiation experience preferred
• Strong knowledge of HR practices, employment laws, and policies;
  Canadian employment law experience preferred
• Proven ability to act as a trusted advisor on people, organizational, employee relations, and compliance matters
• Excellent communication, influencing, coaching, consulting, and facilitation skills
• Strategic and critical thinking with the ability to connect business challenges to people strategy and workforce planning
• Analytical, metrics-driven approach with a proactive mindset for problem-solving and process improvement
• AI-agile mindset, with experience adopting AI tools and emerging technologies to improve productivity and generate insights
• Ability to prioritize, manage multiple responsibilities, and remain composed in a fast-paced, ambiguous environment
• Bilingual (French and English) experience preferred

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

At Ericsson, we know that our people are the…