Associate Manager, Digital & Technology Ops; -prem

Associate Manager, Digital & Technology Ops (On-prem) Job Description

What You’ll Be Serving Up

To oversee all on‑premise channel operations, performance, and technologies, ensuring the effective management and scaling of in‑restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front‑of‑house (FOH) and back‑of‑house (BOH) technologies and applications.

Here’s How You’ll Spice Things Up

• On‑Premise Channel Management:
  Lead the strategy and execution of all on‑premise channel operations to ensure high performance and superior customer experiences.
• Technology Management:
  Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like.
  • Digital Menu Boards:
    Manage the performance and optimization of digital menu boards to enhance in‑restaurant customer engagement.
  • Kiosk and Self‑Service Technology:
    Ensure the effective implementation, management, and performance of kiosk and self‑service technologies.
• Tech Scaling:
  Develop and execute strategies to scale on‑premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.
• Performance Monitoring:
  Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Collaboration:
  
  Work closely with cross‑functional teams to align on‑premise operations with overall business objectives.
• Digital Platform Commercialization