Manager-Operations

A Bachelor’s or Higher Degree is the minimum entry required for the position

Location – Plano, TX or Indianapolis, IN

Network Technical Operations Lead oversees and manages the daily operations and performance of an organization’s network infrastructure. This leadership role combines hands‑on technical duties with strategic team management and cross‑departmental coordination to ensure high availability, reliability, and ongoing optimization of the network environment. Responsibilities typically include:

• Leading and mentoring the network operations team, providing technical direction, guidance, and performance feedback.
• Overseeing design, implementation, and maintenance of LAN, WAN, wireless, and cloud network infrastructure.
• Monitoring network performance, proactively identifying risks, and resolving incidents, outages, or degradations rapidly.
• Developing and enforcing operational procedures, security policies, and best practices.
• Planning and executing network upgrades, configuration changes, and capacity forecasting.
• Collaborating with IT, application, and business teams to align network services with organizational needs and projects.
• Coordinating with external vendors, service providers, and support teams to ensure smooth service delivery and escalated issue resolution.
• Maintaining up‑to‑date technical documentation, operational reports, and performance dashboards.
• Acting as a technical escalation point for complex network issues, major incidents, and post‑incident reviews.
• Ensuring the team adheres to SLAs, compliance requirements, and change management protocols.
• This role requires strong technical expertise in networking (e.g., Cisco, Juniper, cloud), leadership and communication skills, and a commitment to continuous improvement and operational excellence.

Typical total experience

• Overall IT/networking: 15+ years of experience working with large scale enterprise networks
• In network operations/NOC:
  At least 4–6 years focused on operations, incident response, and troubleshooting, including on call.
• In leadership/lead role: 2–5 years leading a team or acting as technical lead, handling escalations, mentoring, and driving process improvements.

Depth and type of experience expected

• Managing medium to large, multi‑site networks (campus, data center, WAN/SD WAN, wireless, firewalls) with high availability requirements.
• Strong track record with major incidents: running bridges, coordinating with multiple teams, doing root cause analysis, and implementing preventive measures.
• Experience implementing and operating monitoring/observability, change management, and automation tools in production environments.
• Vendor and stakeholder management: working with ISPs, hardware/software vendors, and internal business owners on SLAs, projects, and escalations.

Typical seniority indicators

• Has designed or significantly re‑architected parts of the network (e.g., SD WAN rollout, data center refresh, cloud connectivity).
• Acts as final technical escalation point for complex issues and is trusted to make go/no go decisions for risky changes.
• Demonstrable history of improving KPIs like MTTR, availability, change success rate, and incident volumes through process and tooling improvements.
• Current years of experience and tech stack (e.g., Cisco SDN, SD‑WAN, Nexus, Wireless, DNA SDA, Catalyst Center), a gap analysis against a typical Network Technical Operations Lead profile can be outlined.
• In depth understanding of NMS and ITSM tools to leverage them for effective and efficient operations

Certifications:

• CCIE or equivalent level certification in routing, switching and wireless

The pay range for this role is $130,000 - $140,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech

Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_A