Executive Director, Enterprise Technology Infrastructure

Job Location

4800 Preston Park Boulevard, Plano, Texas, 75093

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Lead the technology support teams, comprised of Networking, System Administration, Telecommunications and Infrastructure Operations in delivering high quality technical infrastructure services to students, faculty, and staff in a timely manner. This role will establish and refine the processes, techniques, tools, and methods used by technology infrastructure teams to provide exceptional support and services to faculty, staff, and students.

Essential Duties and Responsibilities

• Manage, build and develop a customer-focused team that encompasses infrastructure technology support function in accordance with district policies and procedures.
• In collaboration with the Executive Director of Enterprise Technology Operations, adopt ITIL framework components to improve efficiency, reduce risks, and build customer trust by integrating IT with institutional goals, moving from reactive support to proactive service management.
• Establish monitoring dashboards to proactively measuring key metrics to ensure high performing technology infrastructure for the entire college delivering superior performance and service.
• Lead cross-functional teams across the Technology Services department to deliver wholistic solutions that support both institutional growth and regulatory compliance. Ensuring a solutions provider mentality while delivering a professional work environment.
• Participate in College’s information security program and risk management initiatives.
• Lead continuous improvement efforts in automating and optimizing infrastructure service delivery to provide customers with an efficient and effective time to resolution.
• Guide the implementation, documentation, and update of new and existing policies, procedures and processes for IT systems.
• Manage contracts and other business relationships with vendors regarding networking, cloud services, server and storage hardware and software.
• Work collaboratively with the leadership of the college and others for long-range planning, staff needs assessments, training, and development.
• Plan, design and implement short and long-term strategies and plans for assigned areas in support of institutional and department goals and strategic initiatives.
• Formulate and recommend annual budget requests and assume responsibility for operating within the approved budget. Manage associated budget(s) including tracking expenditures, approving routine purchase requests, and developing annual budget plans.

• Perform other duties as assigned.
• Perform all duties to maintain all standards in accordance with college policies, procedures, and core values.

• Knowledge of enterprise data center infrastructure and cloud providers.
• Knowledge and experience with campus & wide-area networking, Linux & Windows server platforms and telecommunication technologies.
• Knowledge of laws related to personnel management
• Knowledge of College policies and procedures
• Knowledge of Texas higher education statutes
• Written, verbal, and visual communication and influencing skills
• Organizational skills
• Planning and project management skills
• Research and analytical skills
• Ability to provide broad problem-solving skills to critical, time-sensitive, and technical issues
• Ability to research and understand ongoing advances in technology and security
• Ability to evaluate software, tools, and processes that will be most effective for solving customer service, classroom, and operational challenges
• Ability to communicate effectively to implement initiatives
• Ability to motivate a cross-functional team
• Ability to successfully manage program and project budgets and providing recommendations

Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment. Occasional physical effort required.

Bachelor's degree with a major in computer science, network engineering, information technology or related field from an accredited institution

Seven (7) years in senior information technology management with experience supervising data center operations, network operations, cloud administration, or educational technology

Ten (10) years of experience

Master's degree in a computer discipline from an accredited institution.