Cloud Operations Engineer

Join to apply for the Cloud Dev Ops Engineer role at Crestron Electronics

At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high‑tech commercial buildings worldwide. Our clients include Google, Microsoft, Amazon, Linked In and many others.

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

Crestron engineers many devices and products for commercial and residential markets. Raw telemetry data from these millions of IoT enabled devices is managed by Crestron’s Azure Cloud Platform.

Crestron is looking for an engineer in Cloud Operations for 24x7 support in maintaining Azure cloud services. A 12‑hour/day, 7‑day/week team covers cloud operations support for U.S. time zones, which includes holiday and weekend day and night shift work.

• Working as part of the 24x7 operations team to support the cloud services during U.S. time zones, including holidays.
• Creating tools to reduce manual effort in operations and monitoring of cloud infrastructure.
• Establishing runbooks and procedures to maintain service level agreements on a global basis.
• Establishing real‑time dashboards that present critical utilization and performance data and trends.
• Maintaining and updating alerts for various resources.
• Coordinating as needed with various interdepartmental teams, including Engineering, Product Development, Production, Marketing and Quality.
• Helping deliver key components across several active projects.
• Taking ownership of assigned work with mentor support, using initiative and creative thinking to solve problems.

• Minimum Bachelor’s degree in Engineering/Science.
• Minimum 2+ years of relevant experience.
• Strong analytical skills.
• Azure PaaS services such as AKS, Docker, App Services, IoTHub, Event Hub, Azure Functions, Azure Service Fabric, Redis Cache, Cosmos DB, etc.
• Excellent skills in monitoring, tracing, profiling, and diagnosing distributed software services, system internals, databases, and transactions on the cloud, with the ability to quickly grasp and resolve complex technical issues.
• Excellent skills in analyzing and depicting patterns and trends from data collected from multiple sources.
• Strong ability to define meaningful and achievable Service Level Agreements (SLAs).
• Excellent interpersonal communication skills with the ability to collaborate within a team environment and with cross‑functional peers to support Crestron initiatives.
• Organized and detail‑oriented with the ability to meet deadlines in a fast‑paced environment.

• Proficiency in scripting languages such as Python, Power Shell or programming languages such as Java, C#.
• Strong skill in implementing and using cloud‑based monitoring, data collection, logging, visualization, tracing, dependency and code profiling tools such as Azure Monitoring, Azure Application Insights, Prometheus, Grafana, Jaeger, Dynatrace, etc.

• Strong written and verbal communication skills as you will be working with cross‑functional teams.
• Strong problem‑solving skills and root cause analysis.
• Ability to operate autonomously with minimum direction.
• Self‑starter with the ability to master new technology concepts quickly.

Crestron is the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work, offering integrated solutions to control audio & video systems.

Crestron's leadership stems from its dedicated people who are committed to providing the best products and services in the industry. This culmination of loyalty, devotion and innovation is what our customers refer to as "The Crestron Experience".

At Crestron, our automation and control…