Public Cloud Windows Engineer

Overview

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Public Cloud Windows Engineer to join our team in Plano, Texas (US-TX), United States (US).

Prior to applying, please review and comply accordingly:

Must be a US citizen or Green card holder to proceed with applying.

An FBI CJIS Background check is administered every 12 months.

This position aligns with supporting a 24x7 operations production support model.

• Cloud Windows Operations & Support:
  Provide support for Windows-based systems across on-premises and cloud environments (AWS, Azure, GCP, OCI).
• Customer Self-Provision:
  Support customer self-provision cloud instances across AWS, Azure, GCP, and OCI with security guardrails and backend deployment.
• Incident Management:
  Assist, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments.
• Monitoring & Reliability:
  Design and implement system monitoring, alerting, and logging tools to ensure high availability and reliability.
• Root Cause & Change:
  Lead root cause analysis and document post-incident reviews for major Windows-related issues; track and lead patch management, OS upgrades, and regular system maintenance.
• Backup & DR:
  Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure.
• On-Call:
  Participate in on-call rotation and provide after-hours support as needed.
• Automation & IaC:
  Design and develop automation scripts using Power Shell, Python, or Ansible; manage infrastructure using Ansible, DSC, or Azure Automation; maintain IaC templates using Terraform, Cloud Formation, ARM, or OCI Resource Manager is a plus.
• Optimization & Security:
  Recommend and implement system optimization strategies for performance and resource utilization; enforce Windows system security best practices, including access control, encryption, and secure configurations.
• Identity & Access:
  Manage user access, GPOs, and Active Directory policies in line with IAM standards; identify and remediate security vulnerabilities.
• Collaboration:
  
  Work closely with application, security, and network teams for solution delivery and support; mentor junior engineers and provide technical guidance; create and update technical documentation, runbooks, and SOPs; participate in client calls to provide technical input when required.

Experience

Primary Skill:
Windows

Secondary Skill: AWS/AZ/GCP/OCI

• 5+ years of hands-on experience in cloud Windows engineering, operations in a 24x7 production support model.
• 3+ years multi-cloud experience; hands-on in at least 4 of AWS, Azure, GCP, OCI (familiarity in all is preferred).

Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.

At least two of the following certifications (or equivalent experience):

• Microsoft Certified:
  Windows Server Hybrid Administrator Associate
• AWS Certified Solutions Architect / Sys Ops Administrator
• Microsoft Certified:
  Azure Administrator Associate or Solutions Architect Expert
• Google Professional Cloud Architect / Engineer
• ITIL Foundation or other support framework knowledge (preferred)
• Direct experience in managed services/NOC/SOC/MSP environments is a plus.

Technical Skills

• In-depth expertise in provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012/2016/2019/2022) in enterprise environments.
• Expertise with optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and/or OCI.
• Strong experience in managing compute, storage, networking, and system services on Windows platforms.
• Proficient in system designs, architecture, deployment, performance tuning, and troubleshooting of Windows servers.
• Skilled in scripting languages such as Power Shell and Python for automation and system management.
• Proficient in using Service Now ITSM for incident, change, and problem management.
• Strong expertise in Windows-based backup strategies, disaster recovery planning, and high-availability configurations (e.g., Failover Clustering, DFS, Hyper-V Replica).
• Familiar with security tools and practices including Windows Defender, Bit Locker, and auditing policies.
• Strong experience with vulnerability assessment and patch management using WSUS, SCCM, or Qualys.
• Proficient in log analysis and system monitoring using tools such as Event Viewer, SCOM, Nagios, or Grafana.
• Familiar with endpoint protection and threat detection tools such as Crowd Strike and Microsoft Defender for Endpoint.
• Strong knowledge of user access control, Active Directory, Group Policy, and secure file transfer protocols.
• Ability to troubleshoot Windows services such as IIS, SQL Server, DNS, DHCP, and SMB.
• Familiarity with App Gate SDP, Total Cloud, Crowd Strike, Palo Alto NGFW, etc.
• Be able to…