Professional Services Project Manager

Overview

The Professional Services Project Manager at Wiliot leads the delivery of highly customized, customer-specific IoT engagements built around unique use-cases, operational workflows, and data outcomes. These engagements are bespoke by design and require strong problem-solving, adaptability, and cross-functional orchestration. This role owns end-to-end delivery across custom event definition, hardware deployment, data activation, and operational validation, ensuring each engagement is tailored to the customer’s environment, processes, and business objectives.

• Custom PS Delivery & Roadmap Execution
  • Own customer delivery from post-sales handoff through project close and transition to Solutions/Delivery
  • Lead non-templated Professional Services engagements where each customer’s environment, workflows, and success criteria are unique
  • Execute projects aligned to the Wiliot PS
    
    Roadmap:
    
    Discovery → Custom Event Design → Operational Validation → Transition to Solutions → Deployment at Scale
  • Translate ambiguous customer requirements into structured project plans and measurable milestones
• Custom Event & Solution Orchestration
  • Partner with Engineering to define customer-specific event logic and data flows
  • Align hardware placement, gateway strategy, and cloud configuration to custom events
• Customer & Stakeholder Leadership
  • Serve as the customer-facing lead on PS projects
  • Manage expectations in evolving scope environments
  • Communicate risks, trade-offs, and progress clearly
• Cross-Functional & Partner Coordination
  • Coordinate delivery across Professional Services, Engineering (Cloud, Data), and Product teams
  • Manage dependencies with external partners and CS Executives
  • Ensure clean handoffs between Sales, PS, and Solution/Delivery
• Hardware & Physical Environment Management
  • Oversee deployment of Wiliot Pixels and Gateways in customer-specific environments
  • Manage risks related to RF conditions, layouts, materials, and operational constraints
  • Ensure physical deployment supports defined custom events
• Governance, Change & Financial Control
  • Manage SOW-based engagements with evolving scope
  • Lead change management and scope control
  • Track delivery metrics including margin, utilization, and customer satisfaction

• 5–9+ years managing custom Professional Services or technical delivery projects
• Experience delivering non-templated solutions in IoT, hardware-enabled SaaS, or systems integration
• Strong ability to manage ambiguity and iterative delivery
• Experience managing SOW-based engagements

• Experience with event-driven architecture or sensor-based systems
• Experience in Technological Project Management
• Background in supply chain, logistics, retail, or manufacturing