Technical Solutions Support Manager

Overview

Onbe, a fast-growing Fin Tech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Job Summary: As a Technical Solutions Support Manager, you will play a crucial role in supporting a fast-paced, consultative program design process with the goal of a smooth implementation that assures speed to revenue. You will collaborate with prospects and existing customers to define technical requirements, work closely with technology teams to understand any platform or product gaps, and identify and document alternative ideas around process or functionality gaps.

You will provide program build guidance related to technical items like API sequencing or funds flow with a complete vision of the payment lifecycle to assure an excellent experience to both the clients and the recipient, while balancing Onbe capabilities and growth strategies.

This role is a hybrid role that will work onsite 2 days per week at our Plano, TX location. Occasional travel may be required as part of this position.

• Delivers the technical solutions support as a trusted advisor to external and internal teams. You will help clients integrate with Onbe by clearly documenting what was bought/sold and will provide integration guidance to partners.
• Create integration and funding diagrams, API logic flows/sequencing, and program build blueprints that align with the technical and business requirements of the project and clearly articulate the construct to downstream teams like Pricing, Legal, Implementation, Operations and Account Management.
• Support internal and external technical discussions, answer ad-hoc questions during the opportunity lifecycle and provide guidance during client sales-related calls as needed to support both new and retention of existing business.
• Maintain build documentation for configuration design and API sequencing and constructs; and Technical Solution Support standard operating procedures.
• Support RFP/RFI responses via partnership with the Sales Enablement team, including working with internal technology and compliance teams to address configuration and solution build questions not already in our RFP database.
• When necessary, provide integration guidance or troubleshooting to prospects and clients technical teams during the sales process, implementations, or client life cycle.
• Collaborate with product, technical and growth teams on product updates, ensuring all relevant teams are informed and prepared; when necessary serve as stand in for the Sr. Manager in representing the department in product launches, enhancements and strategic initiatives.

• 5+ years of experience in technical implementation or solutions engineering roles.
• Excellent communication and presentation skills, the ability to communicate complex things in a simple manner and to navigate uncertainty with confidence.
• Intrinsically motivated with the ability to collaboratively work with cross-functional teams in a fast-paced environment while maintaining the positive company culture.
• Experience working with payments, such as issuance, acquiring, program management, payouts, gateways, accounts payable automation, etc.
• Project management acumen, good time management skills with the ability to thrive through a rapid rate of change.
• Strong problem-solving skills and attention to detail, dedication to lifelong learning, bringing context to the conversation.
• Experience working with RESTful APIs and batch files like XML and nested-record formats.
• Ability to travel on a limited basis for team and company events.

The base salary range for this position is budgeted for $107,000 to $126,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills,…