Communications Specialist - Digital

Responsibilities

• Serve as the primary web manager, updating and troubleshooting the NTFB website, and coordinating quarterly content maintenance with departments across the organization
• Support the Agency Zone for partner agencies on the NTFB website and oversee weekly promotion of the mobile pantry schedule
• Update digital screens at NTFB’s Plano Campus to promote events and volunteer opportunities
• Manage the Speaker’s Bureau program, coordinating requests with available resources
• Support social media efforts by creating engaging visual content, including graphics, photos, and videos
• Assist the fundraising team with creating and troubleshooting donation campaigns on third-party websites, and support programs and administrative teams with online form creation and management
• Prepare reports that include key metrics and analytics, noting performance and trends year over year for NTFB.org, the NTFB app as well as social media channels
• Manage content, updates, push notifications, and marketing strategy for the NTFB app

• Bachelor’s degree in digital media, communications, or related field, or an equivalent combination of education and relevant work experience
• Proficiency with Google Analytics and Google Ads
• Knowledge of Content Management Systems such as Word Press and utilization of SEO strategies
• Ability to create online forms and crowdfunding pages; basic design/layout skills desired
• Proficiency with Adobe Creative Cloud products and Microsoft Office applications
• Strong verbal, written, and interpersonal communication as well as presentation skills
• Ability to collaborate effectively and interact professionally with people at all levels
• Project management skills