B2B Integration Specialist

WFH Flexible
• For candidates located in or near Plano, TX, the role may follow a hybrid work schedule.

Description

Fortis delivers next-generation payment technology that helps businesses scale through powerful, integrated payment solutions. Our proprietary platform powers award-winning integrations across ERP and accounting systems, making payments seamless and efficient. We are a fast-growing, collaborative team of builders and problem solvers shaping the future of Fin Tech.

The B2B Integrations Specialist supports Fortis’s growing B2B channel by installing, configuring, and supporting payment integrations within ERP and accounting systems used by merchants and software partners.

This role combines technical support, software installation, ERP expertise, and payments knowledge to deliver successful integrations and exceptional merchant experiences.

• Install and configure Fortis payment integrations within supported ERP and accounting systems
• Manage integrations end-to-end, from scheduling through completion, meeting SLAs
• Provide customer-facing technical support before, during, and after installation
• Troubleshoot integration, API, and payment processing issues across ERP and gateway environments
• Act as a subject matter expert on Fortis integrations, ERP payment workflows, and gateway systems
• Partner with Sales, Partner, and Operations teams to remove blockers and ensure successful deployments
• Create and maintain technical and training documentation
• Proactively communicate with merchants, partners, and internal teams
• Own and resolve both routine and complex integration challenges

• Bachelor’s degree preferred or equivalent industry experience.
• Experience installing, supporting, or integrating software. (ERP/accounting/payments)
• Strong troubleshooting skills and customer support mindset
• Customer-facing implementation, onboarding, or technical support experience
• Clear written/verbal communication with technical and non-technical users
• Able to manage multiple installs and priorities

• Payments experience supporting gateways, processing, or payment acceptance
• ERP experience:
  Net Suite, Sage (50/100/300/Intacct), Acumatica, or Microsoft Dynamics

• Ownership-driven; accountable for results
• Analytical problem-solver; comfortable with ambiguity
• Merchant-first; committed to an excellent customer experience
• Proactive, clear, and collaborative communicator