Client Success Training Specialist

Description

The Client Success Training Specialist plays a key role in empowering our Municipal Justice (MJ) version 10 and cloud clients through effective training, guidance, and ongoing support. We're looking for a proactive, solutions‑oriented professional with strong communication skills, a "get it done" mindset, and experience in municipal courts or local government environments.

Responsibilities

* Deliver training sessions for MJ 10 and cloud clients (both in person and virtual).

* Assist with client escalations to ensure timely and effective resolution.

* Attend and help facilitate User Group Meetings (UGMs).

* Participate in internal and external trainings to stay prepared for evolving client needs.

* Create clear, relevant content for MJ10/cloud processes, including written documentation and how to videos.

* Maintain and update the online curriculum to reflect current product functionality and best practices.

* Develop and lead MJ10/cloud Virtual Learning Labs.

* Partner with developers, product teams, support, sales, and technical services when deeper technical expertise is required.

* Support professional services consultants to ensure seamless client experiences and successful project execution.

Qualifications

* Ability to travel up to 20%, primarily to municipal court sites and related events.

* Entrepreneurial mindset with a proactive, solution driven approach.

* Strong planning and organizational skills with consistent follow through.

* Proven problem solving abilities and composure in high pressure or public sector environments.

* Self motivated, adaptable, and effective working both independently and collaboratively.

* Exceptional interpersonal, verbal, and written communication skills.

* Proficiency in Microsoft Word, Excel, and PowerPoint.

* Ability to assess urgency, prioritize effectively, and respond to the unique needs of municipal courts.

* Steady, professional demeanor under pressure.