Sr. Solution Architect

Sr. Solution Architect

A Bachelor’s or Higher Degree is the minimum entry required for the position.

• Skill Set : Salesforce Service Cloud Self Service

A Service and Experience Cloud Architect is a senior-level technical leader responsible for designing and implementing end-to-end customer service and digital experience solutions, primarily within the Salesforce ecosystem. They bridge the gap between complex business requirements for customer support and the technical architecture of public-facing portals and internal service consoles.

• Solution Design
  :
  Lead the end-to-end architecture for Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge) and Experience Cloud (Portals, Communities, and Sites).
• Strategic Planning
  :
  Define technical direction and roadmaps for digital transformation, ensuring solutions are scalable, secure, and high-performing.
• Documentation
  :
  Create High-Level Designs (HLDs) and Low-Level Designs (LLDs), including detailed data models, sharing rules, and architectural diagrams.
• Technical Governance
  :
  Oversee code reviews, deployment strategies (Dev Ops), and environment management to maintain system integrity.
• Integration
  :
  Design complex integration patterns between Salesforce and third-party systems (e.g., Service Now, ERPs, or middleware like Mule Soft).
• Stakeholder Management
  :
  Collaborate with C-suite executives, product owners, and developers to align technical solutions with business outcomes.

• Platform Expertise
  :
  Deep hands-on knowledge of Salesforce Service Cloud, Experience Cloud (LWC, Apex, Flows), and Identity & Access Management
  .
• Certifications
  :
  Often requires Salesforce Certified Service Cloud Consultant
  , Experience Cloud Consultant
  , and Certified Application/System Architect
  .
• Technical Proficiency
  :
  Understanding of integration patterns (APIs, Event-driven architecture), Salesforce security models, and Dev Ops processes.
• Experience
  :
  Typically requires 5–10+ years of Salesforce implementation experience, with at least 3–5 years in an architect-level role.
• Soft Skills
  :
  Strong ability to translate complex technical concepts for non-technical audiences and provide mentorship to engineering teams.