SAP FICO Techno-Functional Engineer, Senior

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high‑quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company—delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment.

The Toyota Financial Services Site Reliability Engineering is looking for a passionate and highly motivated Production Engineer. Reporting to the Manager of Production Engineering, the individual in this role will play a pivotal role in troubleshooting and resolving complex technical issues for financial software and systems, acts as an escalation point for frontline support, and collaborates with product and engineering teams to improve the product.

Additionally, the engineer will collaborate closely with the Major Incident Management team to address and resolve production environmental issues.

• Act as the primary point of contact for production support, managing and resolving tickets across various business units.
• Triage and prioritize support tickets based on urgency and impact.
• Conduct root cause analysis and apply critical thinking to solve complex problems.
• Analyze trends in support tickets to proactively identify recurring issues and implement long‑term solutions.
• Collaborate closely with business users, analysts, and developers to understand issues and enhancements.
• Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
• Follow best practices for security, scalability, and performance.
• Document processes, resolutions, and recurring issues for knowledge management and training purposes.
• Suggest and implement improvements to processes to reduce ticket volume and enhance efficiency.
• Monitor system performance and proactively address potential issues.

• Promptly address and resolve technical issues to maintain the smooth and efficient functioning of applications.
• Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.

• Ability to demonstrate through work experience on troubleshooting enterprise applications, including configuration issues.
• Experience providing production support and incident management for SAP FI/CO modules, ensuring minimal downtime and business continuity.
• Experience analyzing and troubleshooting system issues related to configuration, custom code (ABAP), and interfaces with external systems.
• Experience using SAP Solution Manager for incident management, change requests, transport management, and deployments across development, QA, and production landscapes, ensuring smooth coordination and control of SAP system changes.
• Experience monitoring batch jobs, system performance, and error logs using SAP CCMS and ST22 transaction codes.
• Experience automating routine operational tasks and workflows using SAP Business Workflow and background job scheduling.
• Experience participating in SAP upgrades, patches, and integration projects, ensuring smooth transitions and minimal impact.
• Experience working with SAP MDG, Ariba and DRM.
• Experience using monitoring and alerting tools to proactively detect and resolve production issues.
• Bachelor’s degree in information technology or a related field.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• Knowledge of Agile/Lean framework and methodology.

• Experience with cloud platforms (AWS, Azure, GCP).
• Experience monitoring tools like Splunk, App Dynamics, or Dynatrace.
• Knowledge of networking and security principles.
• Experience in…