Tech & Network Support Engineer

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Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, Dev Ops, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

The Ideal Porter Team Member

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our customers. New Team Member will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission driven organization. Now is the time to seize the moment for consumer-centered digital health experiences and join our team.

The Technical Support Specialist is responsible for providing on-site technical support for a healthcare call center environment. This role ensures the availability, reliability, and security of end user technology, including workstations, networking equipment, telephony systems, and peripheral devices. The ideal candidate will have strong customer service skills, foundational networking knowledge, and working familiarity with HIPAA requirements in a healthcare setting.

This position requires consistent, hands on, on site support to maintain uninterrupted call center operations and protect sensitive patient information.

To be successful in this role, you bring a strong sense of ownership and pride in supporting technology that enables patient focused services. You have a service oriented mindset and approach every interaction with professionalism, patience, and empathy, especially in a fast paced call center environment. You are comfortable working hands on on site, responding quickly to in person support needs, and collaborating closely with teammates and business partners.

You demonstrate curiosity and a willingness to learn, take feedback, and grow your technical skills with guidance from senior IT staff. You consistently respect confidentiality and understand the importance of HIPAA compliance and data protection in healthcare operations. Above all, you are dependable, accountable, and maintain a positive, solutions focused attitude while supporting mission critical systems and users.

• Call Center & End User Support
• Provide on site technical assistance to call center agents and supervisors
• Set up and configure desktop computers, monitors, headsets, phones, and other peripherals
• Assist with new hire onboarding, workstation setup, and account access
• Troubleshoot basic hardware, software, login, and connectivity issues
• Support call center applications and softphone or VoIP systems
• Respond to issues via ticketing system, walk ups, and direct requests
• Basic Network & Systems Support
• Perform basic troubleshooting of wired and wireless connectivity issues
• Assist with Ethernet cabling, patching, and workstation network connections
• Escalate complex infrastructure, system, or network issues to senior IT staff
• Verify connectivity, device configuration, and workstation readiness
• IT Operations & Asset Management
• Assist with IT asset tracking and inventory management
• Support workstation moves, adds, and changes within the call center
• Document common issues and solutions for internal knowledge bases
• Maintain a clean, organized, and professional IT…