Principal Member of Technical Staff

** This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
** Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo.  Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences.  At AT&T, you won’t just imagine the future—you’ll build it.

The AT&T Network Technology Support Team is seeking a Principal Member of Technical Staff engineer with expertise in technical design, planning and advanced technical support for all layers of AT&T's network, including IP, Data, Transport, and Switching for all types of networks included in the AT&T Family.  This includes planning and support for voice, data, video and IP based services in both the wireline and wireless environments.

This position will work with our vendor partners to design, implement and support our new Artemis DAP (Drivenets Automation Platform) network.  DAP is a hybrid-cloud platform used to implement infrastructure and services for OSS flows.
The support of the Artemis DAP network requires the highest level (Tier-3) of network technical support within AT&T’s technical support structure requiring 24x7 on call from escalating organizations including but not limited to Tier-2 Operations and NPE.
Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier-2, Labs, and the vendor(s) to restore or implement new services. Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the Tier Support lab, identify workarounds when feasible, coordinate with Labs for delivery and certification of vendor fixes or design changes, and plan for eventual implementation within the network.

Develop scripts to proactively identify known defect signatures and define the least intrusive recovery processes. Develop scripts to extract forensic data from network elements and analyze them to identify potential patterns of unexpected behavior needed to understand root cause.  Ultimately responsible for the reliability of the end-to-end network and the quality of the delivered service tracking and analyzing outage patterns leading to identification of chronic issues.

Leverage a data-driven approach to influence business decisions to provide the best technical decisions.
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* What you’ll do:

*** Design, develop, and support hybrid cloud infrastructure
* Facilitate collaborative architecture design discussions that incorporate diverse perspectives, and apply a balanced, data-driven methodology when making strategic decisions.
* Resolve critical outages, evaluating failure modes, and leading root cause analysis investigations.
* Provide care for the overall health of the end-to-end network via the development of Element Management Systems (EMS) performance metrics; advanced data analytics; and identification, tracking, and resolution of chronic issues.
* Requires 24x7 on call from escalating organizations.
* Provides the technical troubleshooting and leadership skills required to recover from the most complex Networking problems in real-time, directing the activities of technical resources from Tier 2, CTO, and the vendors to restore service.
* Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes, and/or design changes.
* Responsible for all production equipment and software vendor management relationships ensuring objectives are met, including vendor performance feedback during contract negotiations.
* Will lead cross-functional teams in support of technology insertion and root cause analysis investigations and will be expected to be the technical subject matter expert on special projects.
* May interact with customers virtually or in-person to outline or recommend technical…