IT Support Representative

Job Description

The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Cane’s approved specifications. This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced, collaborative environment focused on finding the best ways to solve IT challenges for our crew.

• Provide technical support to all requests from restaurants, field, and Restaurant Support Office crew members
• Respond to requests, provide and implement solutions, or route requests to appropriate paths
• Process and resolve customers’ issues using communication methods such as telephone, person, email, etc.
• Document, track, and monitor technical problems with the intent of ensuring timely resolutions

• Basic PC and network troubleshooting, and PC installation and configuration experience
• Proficiency in a variety of technology systems and able to adapt to new systems quickly
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work flexible hours and based on the business needs, including non-typical business hours

• 2+ years of restaurant operations experience strongly desired
• Associate’s degree, trade certification, or high school diploma with equivalent experience
• Experience with Aloha POS, kitchen display systems, and headset systems

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.