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Customer Success Manager
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-03-01
Listing for:
netPolarity, Inc. (Saicon Consultants, Inc.)
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, Cybersecurity
Job Description & How to Apply Below
Overview
Only W2 Candidates (No H1B OR C2C) - please don't apply if you are looking for a c2c
Job Title: Customer Success Engineer - NGFW
Duration: 12+ month contract (Poss. ext.)
Pay Rate: $30 to 45/hr on w2
Job Description:
We are looking for a Customer Success Engineer to join our dynamic team.
Our Engineers are product experts, technical advisors, and customer advocates, using a proactive approach to ensure customers achieve their desired outcomes with our products or services.
This role involves implementing custom integrations and workflows, providing deep product-level expertise, offering product support, and managing customer escalations.
Responsibilities- Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products'' potential.
- Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
- Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
- Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
- Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.
- 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
- Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
- Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
- Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
- Network Security certification from Palo Alto Networks (PCNSA, PCNSE, Network Security Analyst, Next-Gen FW Engineer) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
- Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
- Experience in customer escalations, account management, and project management.
- Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
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