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Senior IT Support Manager
Job in
Plano, Collin County, Texas, 75024, USA
Listed on 2026-05-18
Listing for:
Raising Cane's
Full Time
position Listed on 2026-05-18
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Define and execute an end-user support strategy aligned with business objectives, restaurant operations, and service expectations;
Establish, monitor, and continuously improve KPIs, SLAs, and service delivery standards;
Lead and develop end-user support teams with a strong focus on accountability, urgency, and a customer-first mindset;
Deliver high-touch, white-glove IT support for senior leadership, including meetings, travel, and critical business events;
Manage onsite and remote desktop support across corporate-managed and BYOD Mac/Mac Book environments, ensuring timely incident and request resolution
Position Requirements
10+ Years
work experience
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