VP of Enterprise Infrastructure & Operations

Base Salary Range

USD $ - USD $ /Yr.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service.

We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit:

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

In this role, you will...

Be responsible for leading the organization’s enterprise infrastructure, platform, reliability, and IT operations functions, including Service Desk, Systems/Infrastructure, Network, Telecom, End-User Computing, Cloud and Platform Engineering, Dev Ops Platform Services, and Reliability Engineering. Provide strategic and operational leadership to ensure enterprise technology services are reliable, scalable, secure, cost-effective, resilient, and aligned with business and engineering priorities.

Build and lead a metric-driven organization focused on service quality, platform reliability, operational resilience, infrastructure performance, automation, developer enablement, and continuous improvement. Oversee enterprise cloud platforms, shared platform services, infrastructure-as-code, observability, service reliability governance, vendor performance, operational budgets, and cross-functional partnerships to ensure technology platforms and services effectively support business outcomes, engineering productivity, and long-term organizational growth.

Responsibilities and Duties:

• Lead and manage Enterprise Infrastructure and IT Operations functions, including Service Desk, Systems/Infrastructure, Network, Telecom, End-User Computing, Cloud and Platform Engineering, Dev Ops Platform Services, and Reliability Engineering.
• Serve as a key advisor to senior leadership on matters of strategic and operational technology importance, influencing decision-making and driving proactive initiatives that strengthen service reliability, infrastructure resilience, scalability, security alignment, and business continuity.
• Develop and execute Enterprise Infrastructure and IT Operations strategies aligned with business goals, delivering measurable improvements in service quality, reliability, scalability, efficiency, cost optimization, and business continuity.
• Build and operate a metric-driven Enterprise Infrastructure and IT Operations organization, defining KPIs that measure service quality, platform reliability, infrastructure performance, user experience, operational resilience, and cost efficiency.
• Ensure high availability, performance, reliability, and scalability of enterprise systems, networks, telecom services, cloud platforms, shared platform services, and end-user environments.
• Establish and enforce IT service management processes, including Incident, Problem, Change, and Request, to drive consistency, accountability, and continuous improvement.
• Define and manage service levels, including SLAs/SLOs, ensuring alignment with business priorities, operational dependencies, and measurable outcomes.
• Drive continuous improvement in service desk performance, including first-call resolution, ticket reduction, user satisfaction, and self-service enablement.
• Oversee infrastructure operations across on-prem and cloud environments, including compute, storage, virtualization, backup/recovery, enterprise cloud platforms, and shared platform services.
• Oversee cloud and platform engineering capabilities, including enterprise cloud platforms, AWS governance, infrastructure-as-code, platform automation, and shared platform services.
• Oversee Dev Ops platform services, including shared CI/CD tooling, deployment platforms,…