Technology Support Lead

JOB DESCRIPTION

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorgan

Chase in Corporate â Infrastructure Platforms Data Center Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to‑day maintenance of the firmâs systems. This experience will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

• Ensures a stable, reliable operation of the data center environment
• Leads a team of technologists providing 24x7 on‑site support in two of the Firmâs critical data centers
• Manages a team of full-time employees across both sites, including performance management, development planning, and coaching
• Oversees contractors and vendor performance supporting site operations
• Serves as a key escalation point for operational incidents, customer engagement, and strategic site initiatives
• Provides senior operational leadership during incidents, large scale planned events, and daily escalations
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Leads incident, problem, and change management in support of technology infrastructure
• Ensures adherence to the data center standards, safety requirements, and risk and control expectations

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
• Demonstrated people management experience, including fulltime employees and contract staff
• Strong incident management and escalation leadership experience in high‑availability environments
• Ability to engage directly with LOB customers and senior stakeholders
• Ability to balance day‑to‑day operational management with participation in strategic and project‑based initiatives

• Experience supporting data center exit, consolidation, or transformation initiatives
• Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
• Previous experience managing teams in multiple geographical locations
• Working knowledge in one or more general purpose programming languages and/or automation scripting

ABOUT US

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worldâs most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not…