Product Platform Director--Executive Director

JOB DESCRIPTION

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

As a Product Platform Director for Transaction Processing in Merchant Services, you own platform capabilities spanning the full payments lifecycle, including payâin processing, network and paymentâmethod economics, compliance with payment brand rules, and postâpurchase events. The ideal candidate brings deep payments knowledge, strong commercial judgment, a controlsâoriented mindset, and proven experience owning largeâscale platforms used by multiple downstream teams. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

• Own the vision, strategy, and roadmap for one or more foundational payments platforms supporting shared capabilities across products and segments.
• Lead platform ownership across the endâtoâend payments lifecycle, including payâin processing, economics, compliance, settlement considerations, and postâtransaction events.
• Build and operate systems of record and reusable services (APIs, workflows, data models, controls) consumed by multiple solution teams.
• Balance longâterm platform health (scalability, reliability, reuse) with nearâterm delivery of regulatory, networkâmandated, and riskâdriven commitments.
• Ensure platforms support commercial outcomes, including margin integrity, costâofâpayments optimization, and transparent economics.
• Drive strong governance, controls, and auditâready evidence as platform features, not downstream processes.
• Leverage data, analytics, and AI to automate repetitive processes, surface anomalies, and identify hidden risk or opportunity in large data sets.
• Partner closely with Technology, Risk, Compliance, Finance, Operations, and Solution teams to deliver consistent and scalable outcomes.
• Act as senior decision owner for platformâlevel tradeoffs, issue resolution, and prioritization in complex or ambiguous situations. Communicate platform posture, risks, and progress clearly to senior leadership.

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Broad understanding of payments ecosystems, including networks, payment methods, fees, operating rules, and lifecycle events.
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

• Recognized thought leader within a related field

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worldâs most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual…