Product Platform Director--Executive Director

Job Description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. It processes over $2.2 trillion in annual transaction volume and is a leading provider of payment, fraud, and data security for companies of all sizes. The team is engaging in a multi‑year international expansion and platform modernization.

As Product Platform Director for Transaction Processing in Merchant Services you own platform capabilities spanning the full payments lifecycle, including payment processing, network and payment method economics, compliance with payment brand rules, and post‑purchase events. The ideal candidate brings deep payments knowledge, strong commercial judgment, a controls‑oriented mindset, and proven experience owning large‑scale platforms used by multiple downstream teams.

• Own the vision, strategy, and roadmap for one or more foundational payments platforms supporting shared capabilities across products and segments.
• Lead platform ownership across the end‑to‑end payments lifecycle, including payment processing, economics, compliance, settlement considerations, and post‑transaction events.
• Build and operate systems of record and reusable services (APIs, workflows, data models, controls) consumed by multiple solution teams.
• Balance long‑term platform health (scalability, reliability, reuse) with near‑term delivery of regulatory, network‑mandated, and risk‑driven commitments.
• Ensure platforms support commercial outcomes, including margin integrity, cost‑of‑payments optimization, and transparent economics.
• Drive strong governance, controls, and audit‑ready evidence as platform features, not downstream processes.
• Leverage data, analytics, and AI to automate repetitive processes, surface anomalies, and identify hidden risk or opportunity in large data sets.
• Partner closely with Technology, Risk, Compliance, Finance, Operations, and Solution teams to deliver consistent and scalable outcomes.
• Act as senior decision owner for platform‑level tradeoffs, issue resolution, and prioritization in complex or ambiguous situations; communicate platform posture, risks, and progress clearly to senior leadership.

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Broad understanding of payments ecosystems, including networks, payment methods, fees, operating rules, and lifecycle events.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

• Recognized thought leader within a related field.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as mental health or physical disability needs.