Desktop Support Technician

Job Description

An employer is looking for a Desktop Support Technician to support one of Insight Global’s largest enterprise sites in Plano, TX. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience.

This individual must also feel confident working in an environment without a lot of guidance – a lot of the troubleshooting is done independently from a team. Must have experience with hands-on experience repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix work both in the service center and field including traveling to sites nearby.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1+ years of IT Support experience in a professional environment.
• Experience troubleshooting software and hardware.
• Outstanding customer service skills.