ServiceNow Engineer, Lead; IT Operations & Asset Management

Who we’re looking for

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Service Now Engineer (IT Operations & Asset Management). Reporting to the National Manager of the TOC, you will play a key role in governing, caring for, and enhancing our Configuration Management Database (CMDB). You will work with multiple stakeholders and engineering teams to maintain an accurate and reliable CMDB that supports our technology needs.

• Serve as the SME or Lead administrator/developer for the Service Now platform with deep specialization in ITOM, ITAM, CMDB, and CSDM.
• Design, build, and maintain Service Now capabilities including Discovery, Service Mapping, HAM/SAM, CMDB health, and operational integrations.
• Own the CMDB data model, ensure alignment to CSDM, and drive continuous improvement of data quality, governance, and lifecycle management.
• Develop and maintain automation, workflows, integrations, and custom applications within Service Now to support operational efficiency.
• Partner with cross‑functional teams to understand requirements and translate them into scalable technical solutions.
• Act as a platform steward—promoting best practices, ensuring performance, and guiding stakeholders on Service Now capabilities and roadmap.
• Lead troubleshooting, root‑cause analysis, and optimization activities across ITOM and ITAM processes.
• Support platform upgrades, release planning, testing, and governance activities.

• Service Now administration or development experience.
• Deep expertise with IT Operations Management (ITOM) including Discovery, Service Mapping, MID Servers, Event Management, and CMDB integrations.
• Experience with IT Asset Management (ITAM) including HAM, SAM, asset lifecycle workflows, reconciliation engines, and licensing models.
• Experience with CMDB architecture, class modeling, relationship management, and data governance.
• Experience with the Common Service Data Model (CSDM) and practical experience structuring services accordingly.
• Experience designing and implementing custom configurations, integrations, API‑based connections, and automation solutions.
• Strong scripting and development skills:
  JavaScript, Glide, Flow Designer, and platform automation tools.
• Excellent communication skills and the ability to work directly with technical and business stakeholders.
• A problem‑solving mindset with the ability to drive continuous platform improvement.
• Added bonus:
  Service Now certifications (CSA, CAD, CIS‑Discovery, CIS‑Service Mapping, CIS‑ITAM, CMDB/CSDM). Experience with AIOps, Observability, Event Management, or cloud‑native discovery. Background in infrastructure, networking, cloud (AWS/Azure/GCP), or monitoring tools. Experience leading a small team or mentoring junior admins/developers. Familiarity with Agile/Scrum, ITIL v4, or operational frameworks.

• Professional growth and development programs, including tuition reimbursement.
• Comprehensive health care and wellness plans for you and your family.
• Toyota 401(k) Savings Plan with company match and annual contribution.
• Paid holidays and paid time off.
• Relocation assistance (if applicable).

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.