SAP Delivery Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a SAP Delivery Manager to join our team in Plano, Texas.

The SAP Client Delivery Lead is responsible for end-to-end delivery and client relationship management across strategic SAP accounts, spanning discrete, process and A&D industries. This role owns overall delivery performance, client satisfaction, program governance, and growth across a portfolio of SAP initiatives.

Operating at the intersection of delivery execution, client partnership, and business outcomes, the Client Delivery Lead ensures all engagements are delivered predictably, aligned to client priorities, and positioned to drive long‑term value and expansion. The role requires strong executive presence, delivery rigor, and the ability to translate SAP capabilities into business impact.

• Own end-to-end delivery across assigned accounts, ensuring alignment to scope, timelines, budget, and quality commitments.
• Oversee multiple concurrent SAP initiatives including S/4
  
  HANA programs, AMS, enhancements, GTS, and innovation initiatives.
• Ensure consistent delivery governance, reporting, and execution discipline across all engagements.
• Drive program planning, execution tracking, and milestone management.
• Act as the single point of accountability for delivery outcomes across the client portfolio.

• Serve as the primary delivery partner for client leadership.
• Build and sustain trusted relationships with CIOs, IT leaders, and business stakeholders.
• Lead executive governance forums including Steering Committees, QBRs, and delivery reviews.
• Proactively manage client expectations, escalations, and satisfaction.
• Identify and drive opportunities for account expansion, cross‑sell, and value‑added services.

• Establish and maintain robust governance frameworks including change control, and dependency tracking.
• Drive proactive risk identification, mitigation planning, and escalation management.
• Ensure adherence to SAP Activate methodology and internal delivery standards.
• Conduct regular delivery health checks and implement corrective actions as needed.
• Manage complex, multi‑vendor and multi‑geography delivery environments.

• Own financial performance across accounts, including margin, forecasting, and cost management.
• Ensure delivery aligns with contractual commitments and SOWs.
• Manage scope changes through structured change control processes.
• Track utilization, billing milestones, and revenue realization.
• Support contract renewals, extensions, and commercial discussions with clients.

• Provide oversight across SAP landscapes including S/4
  
  HANA, ECC, GTS, and BTP‑enabled solutions.
• Ensure alignment across functional, technical, and integration work streams.
• Lead and mentor Project Managers, and SAP functional/technical leads.
• Drive accountability, ownership, and performance across delivery teams.
• Enable capability development aligned to client and industry needs (e.g., aerospace, compliance, GTS).

• Drive continuous improvement in delivery efficiency, quality, and automation.
• Promote adoption of tools such as SAP Cloud ALM, AI‑enabled AMS, and delivery accelerators.
• Support innovation initiatives aligned to client priorities, including AI‑driven transformation.

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• SAP Activate Certification preferred.
• Additional certifications in Agile/SAFe or ITIL are advantageous.

• 10+ years of SAP delivery experience with strong exposure to client‑facing leadership roles.
• Proven experience managing SAP delivery for large enterprise clients.
• Strong experience across S/4
  
  HANA programs, AMS delivery, and enhancement initiatives.

• Proven ability to manage large, complex SAP delivery…