IT Specialist
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-05-31
Listing for:
ARKRAY USA
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Systems Analyst, Technical Support, IT Business Analyst, IT Consultant
Job Description & How to Apply Below
Position Title: IT Specialist
Reports To: Senior Manager of IT
Location: Plano, TX
DescriptionSupport the organization by managing business processes and systems including ARKRAY's SAP Business One Enterprise Resource Planning (ERP) system, High Jump Warehouse Management System (WMS), Core Systems Core Suite Software-as-a-Service (SaaS) system, Electronic Data Interchange (EDI), and ARKRAY's Complaint Handling System (CHS).
Essential Responsibilities- Manage and oversee system performance for ERP, WMS, and SaaS systems to ensure proper functionality.
- Gather and analyze system needs while communicating effectively between functional process owners, internal IT resources, and third-party technical support for ERP, WMS, and SaaS applications.
- Organize validation of software patches, updates, and enhancements, including scheduling and testing routine system updates for new product version releases in coordination with ARKRAY Quality Systems.
- Lead integration interfaces between ERP, WMS, and SaaS systems to ensure accurate data transfer and transactions in alignment with ARKRAY requirements.
- Schedule system maintenance and updates as needed in conjunction with the IT department.
- Provide maintenance and production support of EDI, including resolving issues between ERP, customers, and third-party exchanges.
- Perform EDI updates, testing, and ongoing support for new and existing relationships.
- Review and analyze data to identify gaps and inaccuracies within ERP and EDI systems; support continuous improvement related to EDI/ERP data integrity.
- Support ERP upgrades, including test planning and execution for pre- and post-go-live changes.
- Analyze and interpret business and systems requirements for EDI/ERP support.
- Develop and maintain source code, perform application development, and provide support for the Complaint Handling System (CHS), including product/process changes and system validation.
- Perform testing and support regulatory documentation to ensure accuracy, reliability, and data integrity for EDI, ERP, and CHS.
- Provide training for newly implemented EDI functions and CHS application requirements.
- Design, develop, and maintain Crystal Reports for ERP, Complaint Handling, and sales reporting.
- Perform other reasonably related duties as assigned by management.
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