Senior Application Support Engineer

Role Description s:
Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability

Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

Identify issues for escalation and communication| and provide solutions to the business and technology stakeholders

Analyze complex situations and trends to anticipate and solve incident| problem| and change management in support of full stack technology systems| applications| or infrastructure

Monitors trading application stack and critical batch processing to ensure operational stability

Engages regularly with business client services| infrastructure| and other stakeholders of supported applications

Resolves day-to-day issues impacting the application stack| acting as the first point of contact for Technology and Business Creates| continuously improves| and maintains real-time monitoring dashboards for system operability and performance

Manages the on-boarding of new businesses| clients| and applications to the teams portfolio

Support on late night and weekends shifts on rotational basis
Essential

Skills:

3 years of experience or equivalent expertise troubleshooting| resolving| and maintaining information technology services

Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Experience in observability and monitoring tools and techniques

Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Undergraduate degree in a numerate subject (e.g. mathematics| engineering| computing science)

Experience with Control M and Autosys Scheduler Experience developing and supporting applications built on Python| Java| or .NET framework

Experience with relational databases and ability to write complex SQL queries

Experience working with UNIXLinux platforms - Red Hat Enterprise Linux (RHEL)
Proficiency with incident and problem management best practices including resource coordination| stakeholder communication| root cause analysis| and incident post mortems
Desirable

Skills:

Plano TX
70-75

Skills:

Digital :
Python~Unix Shell Scripting and text processing tools~Core Java
Experience

Required:

8-10

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.