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GCP Service Enablement Lead; VP
Job in
Plano, Collin County, Texas, 75024, USA
Listed on 2026-06-01
Listing for:
Apolis
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Role: GCP Service Enablement Lead (VP)
Location - Plano /Texas
Duration: 8+ Months
Only W2
Role summary:
Run onboarding as a service—intake, SLAs, playbooks, training, and adoption metrics—so app teams can onboard predictably.
Key responsibilities
• Define service catalog items (what’s offered, inputs/outputs, SLAs, support boundaries).
• Build and maintain onboarding playbooks, templates, knowledge base, and training/office hours.
• Operate intake/triage and manage demand vs capacity with transparent prioritization.
• Track adoption and performance metrics; drive continuous improvement.
Required qualifications
• Experience running technical enablement/services in a platform program.
• Strong stakeholder management across engineering, risk/compliance, and app teams.
Success measures
• Higher self-service success rate; fewer escalations; improved onboarding satisfaction and throughput.
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