Principal Associate, Content Designer at Capital One Plano, TX

Principal Associate, Content Designer

Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you’re not located in the Dallas, TX area.

As a content designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

• Content Design Expertise: Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks, and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses that support end‑to‑end user flows.
• Human‑Centered: Champion the customer through the design process, leveraging critical‑thinking skills that factor in data, research insights, scalability, tech constraints, and feedback.
• Business‑Focused: Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes.
• Problem‑Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies, using this knowledge to inform work, identify new opportunities, and help your team navigate technical limitations.
• Collaboration: Foster relationships with partners, continuously expanding your network, listening to diverse points of view, and collaborating with an informed perspective to influence outcomes, break down silos, and gain alignment.
• Communication: Present work to audiences across levels and job functions using a human‑centered approach that integrates design frameworks, data, and research insights to effectively articulate insights and design decisions.

• At least 3 years of experience in content design, content strategy, or UX writing.

• At least 4 years of experience in content design, content strategy, or UX writing.
• At least 4 years of experience working with and contributing to an established design system.
• At least 4 years of experience collaborating with product, tech, and business partners.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data‑heavy problem spaces.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.