AI Specialist

Job Details

• Job Location:
  
  Plano Office - PLANO, TX 75024
• Position Type:
  Full Time
• Travel Percentage:
  Negligible
• Job Shift: Day
• Job Category:
  Training

Design and deliver GenAI training programs, conduct needs analysis, develop curricula, collaborate with change management, create internal learning tools, measure outcomes, and support continuous improvement across the organization.

• GenAI Training and Education – design and deliver training programs focused on workflow integration, use‑case identification, problem‑solving with GenAI and responsible and secure use; build narrative‑based learning content that helps learners “connect the dots” between their job tasks and GenAI capabilities; and teach employees when GenAI is the appropriate solution versus existing tools (“right tool for the right task”).
• Needs Analysis and Curriculum Development – conduct training needs assessments to identify gaps in skills, workflows, and understanding of AI capabilities; translate business needs into structured training paths, curriculum modules, and competency frameworks; and partner with SMEs to contextualize training within real job scenarios.
• Change Management Collaboration – align training strategy with change management efforts, ensuring communication, adoption, and resistance mitigation are integrated; and support the rollout of new AI tools or updates through structured change plans.
• Internal Tool Creation and Support – assist in the creation of internal GenAI related or specific learning tools, templates, and job aids; and provide feedback about learner challenges, tool limitations, and usage patterns.
• Measurement, Reporting and Continuous Improvement – collaborate with others to identify, track and report learning outcomes, adoption metrics, and tool success indicators; continuously refine training materials based on user feedback, tool evolution, business priorities and emerging best practices in GenAI adoption.
• Deliver engaging training sessions multiple times per day using virtual communications software, like Zoom, Web Ex, Microsoft Teams and Adobe Connect.
• Work with internal and external partners to develop training outlines and schedules.
• Communicate learner feedback and attendance reports to the client when necessary.
• Maintain an up‑beat, professional attitude, despite a potentially repetitive and predictable work environment.
• Assist with various administrative tasks.
• Willingness to travel to deliver onsite training if needed.

• Experience and advanced level knowledge of GenAI (including but not limited to Copilot, ChatGPT, Claude, Gemini, etc.).
• Experience and certifications with Claude and Laurel highly preferred.
• 3‑5 years’ experience in corporate training or adult education.
• Strong written and oral communication skills.
• Certifications in Microsoft Office and other business‑related applications preferred.
• Experience working in the legal industry ideal but not required.

• Competitive salary.
• Health, dental, short and long term disability insurance.
• Employer matching retirement plan.
• Flex Plan for medical and child care expense savings.