Business Systems Manager

We are looking for a Business Systems Manager responsible for leading the development, integration, and modernization of internal tools that support data center project delivery and for overseeing enterprise business systems across Professional Services.

1. This role actively gathers requirements, analyzes workflows, and translates business needs into system solutions.

• Meet with business leaders to gather process requirements.
• Document current‑ and future‑state workflows.
• Translate operational needs into system configurations or enhancements.
• Write functional requirement documents (FRDs) and user stories.
• Conduct root‑cause analysis on system or process issues.

2. The Business Systems Manager leads internal system initiatives from planning through implementation.

• Develop project plans for system upgrades, integrations, or new implementations.
• Define scope, timeline, milestones, and deliverables.
• Coordinate internal stakeholders and external vendors.
• Manage testing cycles (UAT planning and execution).
• Track risks, issues, and mitigation strategies.
• Ensure projects are delivered on time and within budget.
• Lead change management and rollout communications.

3. This individual is the hands‑on owner of system configuration, security, and optimization.

• Configure workflows, validation rules, and automation.
• Manage user roles, permissions, and access controls.
• Maintain data integrity and system hygiene.
• Troubleshoot system errors and user‑reported issues.
• Oversee sandbox environments and testing.
• Manage system updates and release notes.
• Maintain integrations between ERP and data center project systems.
• Monitor system performance and adoption metrics.

• Responsible for administering core systems such as Procore, Sage Intacct, and internal tools.
• Ensure system uptime, performance, and reliability.
• Evaluate new systems and tools to improve operational efficiency.

• Lead integration between Procore and Sage Intacct and reporting systems.
• Identify process inefficiencies and implement technology‑driven improvements.
• Standardize workflows across estimating, project management, accounting, and field operations.
• Develop automation solutions to reduce manual data entry and errors.

• Oversee data governance and system accuracy.
• Develop dashboards and reporting tools to support executive decision‑making.
• Ensure consistent KPI tracking across projects and departments.
• Support materials planning, financial reporting, job costing, and forecasting processes.

• Drive user adoption of new tools.
• Provide support for business system issues.
• Develop and deliver training programs for office and field personnel.
• Create SOPs and documentation for system processes.
• Manage system permissions and security roles.
• Serve as primary contact for software vendors and implementation partners.
• Lead system upgrades, implementations, and migrations.
• Manage contracts, licensing, and renewals.
• Develop and manage business systems budget.

• Ensure systems comply with accounting standards, construction regulations, project timelines, and company policies.
• Partner with IT to maintain cybersecurity best practices.
• Maintain audit trails and internal controls within systems.

• Bachelor’s degree in Information Systems, Business Administration, Construction Management, or related field (preferred).

• 5–10+ years managing business systems in a construction, manufacturing, IT consulting, or project‑based environment.
• Experience with construction ERP and project management platforms (e.g., Procore, Sage Intacct).
• Experience leading system implementations, integrations, or major upgrades.

• ERP administration and configuration.
• System integrations (APIs, middleware tools).
• Dashboards and reporting tools (Excel advanced).
• Workflow automation.
• Data analytics and dashboard development.
• Understanding of the Software Development Lifecycle (SDLC).
• Understanding of Agile methodologies, sprint planning, requirements gathering, testing, deployment, and cross‑functional collaboration between business and technical teams.

• Strong cross‑functional communication skills.
• Strategic thinker with an operational mindset.
• Problem‑solving and analytical skills.
• Ability to translate operational needs into technical solutions.