More jobs:
L3 Production support
Job in
Plano, Collin County, Texas, 75094, USA
Listed on 2026-06-02
Listing for:
Sarian, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Analyst, Data Analyst, Technical Support
Job Description & How to Apply Below
Skill: L3 Production support with application monitoring tool knowledge
- L3 Production Services Lead able to work independently and drive resolution of complex issues.
- Strong analytical skills required to determine root cause of technical issues.
- Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
- Must have a firm grasp on day to day use of Linux.
- Experience writing SQL to query data required.
- Previous experience with an application performance monitoring tool (Introscope, App Dynamics, Dynatrace) required.
- Must be able to create and modify utility scripts written in bash, Powershell, etc.
- Must have previous experience with Splunk or another log aggregation tool.
- Must have previous experience analyzing root cause for complex technical incidents.
- Ability to analyze Java heap and thread dumps strongly preferred.
- 3 or more years in Production Support, Performance Testing, and/or related technical environment.
- 3 or more years working in a Linux environment.
- 3 or more years analyzing log data in Splunk.
- 3 or more years performing root cause analyze of complex technical issues.
- Experience with one or more of the following:
App Dynamics, Introscope, Dynatrace. - Scripting in Bash and/ or Powershell.
- Enjoys solving problems.
- Detail oriented and organized.
- Analyze Java heap and thread dumps.
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